Reference

Our Legal Framework Protects Your Account and Data

We operate texas189 with clear, transparent rules about how we handle your account, your deposits via DANA, OVO, GoPay and QRIS, and your personal information.

Account SecurityData PrivacyWithdrawal Verification
Explore the Lobby Read FAQ
texas189 Our Legal Framework Protects Your Account and Data
REACH US DIRECTLY

Contact Our Legal and Support Team

Team online

Live Chat

Open your account and start a live chat from the lobby. Our team responds within minutes during platform hours, seven days a week.

Email Support

Send detailed questions to our support inbox. We reply to all account, payment and policy inquiries within 24 hours.

In-App Help

Browse our support centre directly from your account dashboard. Search for policy topics, account steps and payment FAQs in real time.

SECURITY AND TRANSPARENCY

How We Protect Your Information

Data Encryption

All account data, payment information and withdrawal requests travel through SSL encryption. We encrypt stored data at rest and verify all transactions before crediting your wallet.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences and measure how you use the platform. You can manage cookie settings in your browser; some site features may be limited without them.

Account Verification

When you withdraw, we verify your identity through your deposit payment method and cross-check your account details. High-value withdrawals may trigger additional verification steps.

Data Retention

We keep your account data, transaction history and communications for three years after closure or your final login. You can request a copy of your data or deletion where local law permits.

Changes to Policy

If we update our policy, we notify you in your account inbox and on this page at least 30 days before the change takes effect. You can accept or close your account.

Request Your Data

Email our support team to request a full copy of your account data, verify what we store, or ask us to update or delete specific information about you.

Your Legal Questions Answered

Yes. Open your account, go to Settings, select Data & Privacy, and choose Export Account Data. You can also email our support team and we'll send a complete export within five business days.

Contact our support team via live chat or email and request account closure. We'll verify your identity, close your account, and delete your personal data within 30 days, except information we must retain for regulatory or audit purposes.

Your wallet balance remains yours. Request a withdrawal to DANA, OVO, GoPay or QRIS before closing, or tell us where to send it. We process final withdrawals in the same timeframe as regular withdrawals — usually under five minutes.

Only you. We use email verification and SMS (where you've provided a mobile number) to reset your password. If you forget both, our support team will verify your identity through your deposit payment method before unlocking access.

No. We do not sell your data. We share account information with payment processors (DANA, OVO, GoPay, QRIS and our banking partners) only to complete your deposit and withdrawal requests. We never share it with advertisers or data brokers.

We retain account data, transaction records and support communications for three years after closure. This protects both you and us in case of disputes or chargebacks. After three years, we delete your personal information.

Access to our platform depends on local law. Where local law permits, we serve Indonesian players. Payment processing, data handling and withdrawal verification follow Indonesian banking regulations and our contractual agreements with payment partners.

Related Pages

texas189 Indonesia texas189 Casino Register texas189 Login About Us